Terms & Conditions
1. Introduction
Welcome to A Lua Hotel (“we”, “our”, “us”).
These Terms and Conditions govern your use of our website and services, including online reservations, takeaway orders, delivery orders, and gift card purchases.
By accessing or using our website, you agree to be bound by these Terms.
If you do not agree, please do not use our website.
2. Eligibility
You must be at least 18 years of age to place orders, make reservations, or purchase gift cards through our website.
By using this website, you confirm that the information you provide is accurate and complete.
3. Online Orders (Takeaway & Delivery)
3.1 Order Acceptance
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All orders are subject to availability and confirmation.
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We reserve the right to refuse or cancel any order at our discretion.
3.2 Pricing
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All prices are listed in [Currency].
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Prices may include or exclude applicable taxes and service charges (as displayed).
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Prices are subject to change without prior notice.
3.3 Payment
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Payment must be completed before order processing.
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We accept payments via [list accepted payment methods].
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We are not responsible for payment gateway errors.
3.4 Order Cancellation
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Orders once confirmed may not be cancelled after preparation has begun.
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Refunds (if applicable) will be processed within [X] working days.
4. Reservations
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Reservations are subject to availability.
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We reserve the right to cancel reservations due to unforeseen circumstances.
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Late arrival beyond [15/20] minutes may result in cancellation.
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Special requests are not guaranteed and are subject to availability.
5. Allergies & Dietary Information
While we take reasonable care in preparing food:
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We cannot guarantee that any dish is completely free from allergens.
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Customers with food allergies or dietary restrictions must inform us prior to ordering.
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We are not liable for allergic reactions where information was not provided.
6. Gift Cards & Vouchers
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Gift cards are non-refundable and non-transferable.
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Gift cards cannot be exchanged for cash.
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Lost or stolen gift cards will not be replaced.
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Gift cards are valid until the expiry date mentioned.
7. Intellectual Property
All content on this website including:
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Logos
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Images
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Menu designs
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Text
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Branding
is the property of Alua Merces and may not be copied, reproduced, or distributed without written permission.
8. User Conduct
You agree not to:
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Use the website for fraudulent activities
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Interfere with website security
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Provide false information
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Upload malicious software
Violation may result in termination of access.
9. Limitation of Liability
To the fullest extent permitted by law:
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We are not liable for indirect, incidental, or consequential damages.
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We are not responsible for delivery delays caused by third-party delivery partners.
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We do not guarantee uninterrupted website access.
10. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the content or privacy practices of those websites.
11. Privacy
Your use of this website is also governed by our Privacy Policy.
Please review it separately.
12. Force Majeure
We are not liable for failure to perform obligations due to events beyond our control including:
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Natural disasters
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Government restrictions
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Power outages
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Pandemics
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Strikes
13. Governing Law
These Terms shall be governed by the laws of India/Goa.
Any disputes shall be subject to the exclusive jurisdiction of courts located in Panaji.
14. Modifications
We reserve the right to update these Terms at any time.
Changes will be effective immediately upon posting on the website.
15. Contact Information
For any queries, please contact:
A Lua Hotel
House No. E/115, Merces, Bhuttem Bhatt, Panaji, Goa 403005
+91 95523 92080