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Privacy Policy

1. Introduction

At A Lua Hotel (“we”, “our”, “us”), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make reservations, place orders, or interact with us. By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

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2.1 Personal Information

  • Full name

  • Phone number

  • Email address

  • Billing and delivery address

  • Payment information (processed via secure payment gateway)

  • Reservation details

  • Event booking details

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2.2 Automatically Collected Information

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on website

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2.3 Communication Information

  • Messages sent via contact forms

  • Feedback or reviews

  • Customer service interactions

3. How We Use Your Information

We use your information to:

  • Process online orders and reservations

  • Confirm bookings and send notifications

  • Provide customer support

  • Improve our website and services

  • Send promotional emails or offers (only if you opt in)

  • Comply with legal obligations

We do not sell your personal information to third parties.

4. Payment Information

All payments are processed through secure third-party payment gateways.

We do not store full credit/debit card details on our servers.

5. Sharing of Information

We may share your information with:

  • Delivery partners (for order fulfillment)

  • Payment processors

  • IT service providers

  • Legal authorities if required by law

All third parties are required to maintain confidentiality.

6. Cookies & Tracking Technologies

Our website may use cookies to:

  • Enhance user experience

  • Remember user preferences

  • Analyse website traffic

You may disable cookies in your browser settings, but some features may not function properly.

7. Data Retention

We retain personal information only as long as necessary for:

  • Fulfilling orders

  • Legal compliance

  • Accounting and tax purposes

  • Resolving disputes

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Withdraw consent for marketing communications

  • Lodge a complaint with a regulatory authority

To exercise these rights, contact us at the details below.

9. Data Security

We implement reasonable security measures to protect your information from:

  • Unauthorized access

  • Disclosure

  • Alteration

  • Destruction

However, no system is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., delivery platforms, social media).

We are not responsible for the privacy practices of those websites.

11. Children’s Privacy

Our website is not intended for children under 18.

We do not knowingly collect personal information from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated “Effective Date.”

13. Contact Us

If you have any questions about this Privacy Policy, please contact:

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A Lua Hotel
Address: House No. E/115, Merces, Bhuttem Bhatt, Panaji, Goa 403005
Phone: +91 95523 92080
Email: connect.andcer@gmail.com

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